Drive-thru hours

All of our services are now available online. If a drive-thru visit is required, our new drive-thru hours are Mon-Fri, 8-12 and 1-5.

Paperless Billing

Paperless Billing is Here!

Trussville Gas and Water is pleased to announce that we have launched a more secure, convenient and user-friendly online bill payment experience for our customers. The new and improved interface will allow our customers to pay their bill whenever, wherever and however they want.

How can I enroll in paperless billing?

Visit and click the “Paperless Billing” option or Click HERE, and be redirected to the new customer portal. Just follow the directions to set up an account. It is fast and easy.

Who is providing these services?

In an effort to provide the highest level of financial security to our customers, we have collaborated with Paymentus Corporation. Paymentus is a provider of innovative, reliable and secure electronic bill presentment and payment services for clients in the utility industry.

Are there any additional fees for these new services?

These services are offered as a convenience to our customers. Trussville Gas & Water will pay any fees associated with this new service and the use of credit, debit or e-check payments.

What payments methods are accepted?

Visa, MasterCard, American Express, Discover and E-check.

More questions?

Are you still not sure whether paperless billing is right for you? Call our customer service department at 205-655-3211 and one of our friendly customer service staff members will be happy to answer your questions today.

Need some help to set up your paperless billing?

If you need some additional help setting up your paperless billing or customer portal, please click HERE to download a step-by-step reference guide or you may contact our bill-pay provider,  Paymentus, at 1-800-420-1663.  Their customer service agents will be happy to walk you through setting up your personal account.