Log on to our secure server to view your account information.
If you are having trouble logging in, please check to make sure you have entered your email address and password correctly. You will also need your customer number and PIN, which are located on you utility bill. If you continue to experience problems, please call our main office at 205-655-3211.
If you have questions about your account or would like to pay your bill over the phone, please call our Customer Service Department, Monday through Friday 8am-5pm at 205-655-3211. We now offer a self-pay-by phone option. If you would like to pay your bill thorough our automated phone payment system, call 205-655-3211, 24-hours a day and listen to the prompts to be directed to the self-pay option. It is fast, secure, and makes paying your utility bill by phone, easy!
CREATE AN ONLINE CUSTOMER PORTAL
Trussville Gas and Water is pleased to announce that we have launched a more secure, convenient and user-friendly online bill payment experience for our customers. The new and improved interface will allow our customers to pay their bill whenever, wherever and however they want.
The new features include:
- An option to enroll in paperless billing with email or text reminders.
- Ability to schedule automatic payments from bank account or credit card.
- A “Pay Now” feature that allows quick payments without registering.
- Ability to save payment information securely.
- Ability to register an account and view pay history, past statements and utility usage information.
Additionally, we have implemented a new, automated phone payment system with features such as a quick account balance review and a 24-hour, secure, self-pay by phone option.
Our new payment portals will accept Visa, MasterCard, American Express, Discover and electronic checks, and Trussville Gas & Water will cover the costs associated with these services.
We are excited about these changes as they reflect our continual commitment to providing a superior customer service experience for our Trussville Gas & Water community. We value our customers and recognize that they want flexibility, accessibility, convenience, and a user-friendly experience without sacrificing security. We believe these new features will deliver them.
Need some help to set up your customer portal?
If you need some additional help setting up your customer portal, please click HERE to download a step-by-step reference guide. You may also contact our bill pay provider, Paymentus, at 1-800-420-1663. Their customer service agents will be happy to help set up your account.