Drive-thru hours

All of our services are now available online. If a drive-thru visit is required, our new drive-thru hours are Mon-Fri, 8-12 and 1-5.

Detecting a Natural Gas Leak

Natural gas is one of the safest, most reliable and environmentally-friendly fuels used today. Although it is not common, leaks can happen.

To detect a natural gas leak: Look, Listen & Smell.

Link to video long description

*Video description: Learn how to detect a gas leak.

Look for blowing dirt, bubbling water or dry spots in moist areas. There may be an area of dead plants surrounded by live plants.

Listen for a hissing sound near a natural gas line.

In its pure state, natural gas is colorless and odorless. A scent called mercaptan is added to give natural gas a rotten egg smell.

If a leak is detected, take action immediately.

  • First, leave the area. Never try to find or stop a leak.
  • Do not do anything that could cause a spark. Don’t use a phone, crank a car, turn on electrical switches or smoke.
  • Call 911 or Trussville Gas & Water at 205-655-3211 immediately from a safe location.

Do not return to the location until safety personnel have indicated that it is safe to do so. In the rare event of a natural gas leak, the safety of our customers is our primary concern.