Give us a call at (205) 655-3211 (Monday – Friday) 8am – 5pm CST or fill out the following form completely and we will contact you as quickly as possible during normal office hours.
NOTE: Do not use this contact form if you smell or suspect a gas leak. If you smell gas, leave the area immediately. From a safe place, call our 24-hour emergency number at (205) 655-3211. Do not use this form for a water emergency. Call our 24-hour emergency number at (205) 655-3211.
If you are trying to establish service or discontinue service, please complete a service request HERE.
If you have a question about usage or need a copy of a previous bill, that information can be accessed HERE.
We are committed to making our website accessible and usable for all customers, including those with disabilities. We strive to ensure our website follows best practices and standards to improve accessibility and usability. If you experience any difficulty accessing or navigating any part of our website, please contact our Customer Service team. We will be happy to assist you and provide the information or services you need through an alternative method.
Customer Service
Phone: 205-655-3211
Email: CustomerDocs@trussville.com