Notice:

ATTENTION:

Due to building renovations, the Trussville Gas and Water drive-up window will no longer be accessible as an option for payments or service requests. All services are available online or by phone. For additional information visit Trussville.com/renovation or call 205-655-3211.

Trussville Gas and Water Site Improvements to Align with Downtown Revitalization

Drive-Through Closure Part of Building Modernization and Downtown Transformation for Community and Staff.

TRUSSVILLE, AL — Trussville Gas and Utilities will soon take its next step to support the city’s effort to transform downtown. 

On June 1st, the utility will launch the next phase of its renovation project aimed at modernizing the utility’s main office and enhancing the surrounding area. The updates will not only refresh the utility’s building with a more modern and efficient layout but will also align with the city’s ongoing beautification and infrastructure improvements around the downtown area.

“We’re excited to move forward with improvements that not only modernize our facilities but also contribute to the long-term vision for downtown Trussville,” said Mike Strength, General Manager of Trussville Gas and Water. “Additionally, since we’ve been planning and budgeting for this project for years, it won’t have any direct impact on customer natural gas or water rates – which have historically been among the most affordable in our area.”

Key features of the upcoming renovations include:

  • An updated facility designed to complement the character of Downtown Trussville
  • A new connecting road from Parkway Drive to Railroad Avenue, easing congestion at the intersection of Hwy 11 and Chalkville Mountain Road
  • Additional community parking to support downtown businesses and events
  • An extension of the Trussville Greenway that will pass under the Hwy 11 bridge, providing safer, direct access to Veterans Park without the need to cross busy traffic

Drive-through payment lanes will close permanently as the project begins, but all other customer service and payment methods will remain fully available to customers.

 “While we know the drive-through lanes were important to the very small percentage of our customers who now use them, we’re pleased to offer many other options to meet their needs,” Strength added.

Available payment options include:

  • Online payments and AutoPay through a secure customer platform
  • Phone payments through a 24-hour, automated, secure phone system
  • Cash payments at participating retailers including Walmart, CVS, and Walgreens
  • Check payments options by mail to: P.O. Box 836, Trussville, AL 35173

All payment options are offered at no additional cost for customers. Details on all available payment options are available at www.trussville.com/how-to-pay.

ABOUT TRUSSVILLE GAS AND WATER

Trussville Gas and Water is the trade name for Utilities Board, City of Trussville. The City of Trussville organized the board as a municipal corporation to serve water and natural gas to Trussville and the surrounding areas.

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