Trussville Gas and Water may offer billing adjustments to customers who experience a qualifying water leak as defined in our Rules and Regulations.
When water usage has been determined to be a qualifying water leak, the following general conditions must be satisfied before an adjustment can be considered.
A Leak Adjustment Application must be submitted by the account owner with acceptable documentation including:
- Plumber’s Repair Invoice
- Receipts for repair materials
- Any additional information that may be helpful in determining eligibility for adjustment
All required documentation must be received within 60 days following the repair.
Only one leak adjustment may be granted in a 12-month period for any one service address.
Adjustments may be made for no more than the two highest consecutive months of usage in the 12 bills preceding the repair of the leak.
The account must be paid in full and kept current until the leak adjustment has been reviewed and a decision has been made
Ineligible leaks include the following:
- Leaks on irrigation lines
- Leaking toilets, dripping faucets or hose bibs
- Filling or leaking swimming pools
- Faucets or fixtures not turned off properly
- Sewer bill adjustment requests must be made with Jefferson County Sewer