Customer Warning: Third-party payment website

There is an online bill pay website called While this site appears to be affiliated with Trussville Gas & Water, it is not. is third-party website that allows people to pay their utility bills through their site. However, may charge customers extra fees for their services and Trussville Gas & Water cannot control when we will receive the payments from, possibly resulting in a late payment on your account.

To make sure you are paying Trussville Gas & Water directly, see the Payment Options available on our website.  Using our free, online bill pay provider, Paymentus, our customers can create a customer portal and pay online with confidence and ease.  There are no charges for this service and paying thorough our online site is fast and secure. To create an account, visit and click the “Pay your Bill/Paperless Billing” link.

As always, if you receive suspicious phone calls or emails, from someone claiming to be a representative of Trussville Gas & Water or requesting payment, please call Trussville Gas & Water at 205-655-3211